# Shaping the Future: Discover Career Opportunities with Sinar Mas Land
Sinar Mas Land stands as a cornerstone of Indonesia’s real estate landscape, operating as a pivotal network under the Duta Pertiwi umbrella. Since its inception in 1987, the organization has consistently redefined industry standards by pioneering groundbreaking projects ranging from high-rise residential towers and sprawling retail hubs to comprehensive industrial districts.
The company’s crown jewel remains the development of Bumi Serpong Damai (BSD) City. Launched in 1989, this ambitious project has evolved into Indonesia’s most successful urban township and currently holds the title of the largest property firm by market capitalization on the Indonesia Stock Exchange. Beyond residential success, Sinar Mas Land has revolutionized the commercial sector through its International Trade Center (ITC) model, a concept that transformed retail strata-title spaces into a nationwide phenomenon across Indonesia’s major metropolitan hubs.
## Join Our Team: Customer Service Coordinator (BSD City)
We are currently seeking a dynamic and dedicated professional to join our team in BSD City. As a Customer Service Coordinator, you will play a vital role in maintaining our reputation for excellence by ensuring our residents and business partners receive world-class support.
Core Responsibilities
* Operational Oversight: Manage daily customer service workflows, upholding the highest standards of service and client satisfaction.
* Conflict Resolution: Act as the primary liaison for customer complaints, coordinating with internal departments to ensure timely and effective resolutions.
* Performance Monitoring: Track transaction statuses and ensure all follow-up actions adhere to strict Service Level Agreements (SLA) and established Standard Operating Procedures (SOPs).
* Data Analytics: Compile and analyze performance metrics to generate actionable insights that drive continuous improvement within our service department.
Professional Qualifications
To thrive in this role, candidates should possess the following attributes:
* Educational Background: A Bachelor’s Degree in Communication, Management, Business Administration, or a related discipline.
* Industry Experience: At least 2–3 years of professional experience in customer service or hospitality, with a minimum of 1 year in a leadership or supervisory capacity.
* Niche Expertise: Previous experience within the property industry, particularly in Customer Relations or Tenant Relations, is highly regarded.
* Language & Skills: Proficiency in both written and spoken English, paired with strong interpersonal, problem-solving, and team management capabilities.
* Technical Literacy: Competency in Microsoft Office applications.
* Location: Readiness to be based in BSD City.
## Important Notice Regarding Recruitment Fraud
Sinar Mas Land is committed to a transparent and merit-based hiring process. Please be advised of the following:
1. No Fees: We never charge applicants any fees during any stage of the recruitment process.
2. Verify Sources: Be cautious of individuals or organizations claiming to represent the company in exchange for payment.
3. Selection: Only candidates who meet our specific professional requirements will be contacted for further assessment.
We invite qualified professionals who are passionate about urban development and superior customer experiences to apply and contribute to the continued success of Sinar Mas Land.